Refund policy
RETURN AND REFUND POLICY
Last Updated: November 9, 2026
Thank you for shopping at lizelvani. We want customers to understand their options for returns, refunds, exchanges, and cancellations when purchasing through https://lizelvani.shop.
1. 30-DAY RETURN POLICY
We offer a voluntary 30-calendar-day return period beginning on the date your order is delivered.
For change-of-mind returns, products should be in their original condition, unused or unworn beyond reasonable inspection, and accompanied by proof of purchase. Please include the original packaging, accessories, and product components where reasonably possible.
These conditions do not restrict mandatory consumer rights concerning damaged, defective, or incorrectly described goods.
2. FREE RETURN SHIPPING
Eligible returns requested within 30 calendar days after delivery qualify for free return shipping.
To initiate a return, please email angozilian.g@outlook.com with your order number, details of the item concerned, and a brief explanation of your request.
Our customer support team will provide an authorized return destination and a prepaid return shipping label or another suitable return arrangement at our expense.
Please do not send merchandise to an address that has not been confirmed by our support team. The authorized return facility may differ from the business correspondence address.
3. HOW TO REQUEST A RETURN
Step 1: Contact customer support within the applicable return period.
Step 2: Include your order number and relevant product information.
Step 3: Follow the authorized return instructions provided by our team.
Step 4: Keep proof of return shipment until your request has been resolved.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or contains an incorrect product, please contact customer service as soon as reasonably possible.
Include your order number, a description of the issue, and photographs where available.
We will arrange an appropriate repair, replacement, or refund in accordance with applicable consumer protection laws. Mandatory legal remedies are not limited by our change-of-mind return conditions.
5. REFUND PROCESSING
After receiving returned goods or sufficient evidence of their return, we will review the request and issue any approved refund to the original payment method.
Refunded funds typically appear in your account within 3–7 business days after the refund is issued, depending on your bank or payment service provider.
We will comply with applicable statutory deadlines for issuing refunds. The estimated banking processing time does not extend those legal deadlines.
6. EXCHANGES
Exchanges are subject to product availability. Please contact customer support before returning merchandise for an exchange.
If the requested replacement is unavailable, an eligible return and separate purchase may be arranged.
7. ORDER CANCELLATIONS
Please contact customer service promptly if you wish to cancel an order.
We will attempt to cancel orders before dispatch. If the order has already shipped, you may use the applicable return procedure.
Mandatory cancellation rights remain unaffected.
8. SHIPPING CHARGES AND IMPORT COSTS
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.
Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the total shown at checkout.
Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.
9. UNITED KINGDOM CONSUMER RIGHTS
Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller of cancellation without giving a reason, followed by another 14 days after giving notice to return the goods.
Qualifying refunds, including standard outbound delivery charges where required by law, will be issued within applicable statutory deadlines.
Certain statutory exceptions may apply to particular products, including some personalized goods and opened, sealed hygiene-sensitive merchandise.
Our voluntary 30-day free return policy does not reduce mandatory consumer rights.
10. CUSTOMER SERVICE
Store Name: lizelvani
Website: https://lizelvani.shop
Customer Service Email: angozilian.g@outlook.com
Please obtain authorized return instructions before mailing merchandise.